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Do you have an after hours emergency?

By Brooke Garrett

Tenants – do you have an after hours emergency?

After Hours Emergency

An emergency repair is defined in the Residential Tenancy Act as:

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

Turn the water off at the tap near the hot water service to avoid further flooding.  If it is a house the water may be turned off at the main which is the tap on the water meter located on the front boundary of the property-  Contact our office or emergency number.

If you lose power, please make sure by checking your meter box that the safety switch has not switched to the off position.  This will happen if you have a faulty electrical appliance.  If this happens unplug all appliances and then plug them in one at a time until you find the faulty appliance.  Check that there is not a black out or maintenance being carried out by your electricity supplier before requesting an emergency repair.


Prior to contacting any tradespeople regarding urgent repairs, tenants must first call the office, which is open Monday to Saturday, during business hours on 9772 1088 or the Property Manager on 0492 886 422

Ray White Patterson Lakes Shop 32A Lakeview Shopping Centre, Patterson Lakes. 3197 | 9772 1088

After Hours Emergency

Plumbing & Electrical – Plumbing and Electricity Hornet Home Services – 0433 678 161

Locksmiths – Select Locksmiths & Security – 1300 936 736
Please note that if a locksmith is called because of a lockout or lost your keys, ALL charges are the responsibility of the tenant and payment must be made directly to the locksmith at the time of call out.

State Emergency Services (SES) – Storm Damage 132 500

NOTE: If a tenant organises a trades person to attend to any repairs that DO NOT fall under the category of an emergency repair, all costs will be the responsibility of the tenant including call out fees and service charges.

Ray White Patterson Lakes | Shop 32A Lakeview Shopping Centre, Patterson Lakes 3197 | 9772 1088

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